All of the personal information we process is provided to us directly by you, for one of the following reasons:

• You have made an enquiry with us.

  You have asked us for additional information,  for a quote on a custom order, or you have submitted a GDPR request. We only take & store your name & email address, this is stored in our email system for 1 year

• You have placed an order with us.

  When you place an order with us we take your name, address & phone number as well as your email, you may optionally give us a separate delivery address if you are not able to be home for the delivery, this information will be given to our couriers when your items are ready to ship, all order information is stored for 6 years after the financial year they are placed in.

• You have made a complaint against us

  When you make a complaint against us. We only take & store your name & email address, this is stored in our system for up to 3 years after the complaint is resolved

Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

• • Your right of access

    You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right here.

• • Your right to rectification

    You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right here.

• • Your right to erasure

    You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here. 

• • • Your right to restriction of processing

      You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.

   

  • • Your right to object to processing

      You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests. You can read more about this right here. 

   

  • Your right to data portability

    This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right here.

    You are not required to pay any charge for exercising your rights. We have one month to respond to you.

We will never share your information with any third parties for the purposes of direct marketing.

We use data processors who are third parties who provide elements of services for us, for our webhost and our couriers. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.

We also use data controllers who are third parties who provide elements of services for us. Currently these include Paypal & Stripe